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Our Policies

Customer is taken to have read and agree to all of the policies stated below once a booking has been made. 

Booking deposit

★For all bookings, $20 booking fee is required for each pax.
★Booking deposit will be used to offset your total bill for your activity.
★Booking deposit is strictly non-refundable. 

Cancellations and rescheduling

★No cancellations of bookings are allowed, booking deposit is non-refundable. 

★For rescheduling, you are required to notify us strictly at least 24 hours before your booked session starts. 
★ You may reschedule your booking twice maximum.

★ Appointments made less than 24 hours prior to the session will automatically not be eligible for rescheduling, booking deposit will be forfeited in case of no shows. 

★ Bookings are transferable, you may find a replacement in the case of any last-minute illnesses or personal emergencies if you do not wish to forfeit your deposit. 

Late and no show policy

★ If customer arrives late, kindly note that session will end accordingly to the booked timeslot. Studio fee will not be prorated and time extension is subjected to charges and availability. 

★ If you missed your booked timeslot for 45 minutes, it is considered as no show and booking deposit is forfeited. 

★ If customer missed their timeslot completely (or is more than 45 minutes late) and turn up in person on the day itself, up to our discretion we may allow you to proceed with a later timeslot on the same day of your booking date with an additional late fee per pax without losing booking deposit. This is out of goodwill and is subjected to availability, late fee will be $3 per pax. If there is no availability, booking deposit is forfeited. 

★Kindly note that you are not allowed to reschedule your appointment to another day if you missed your timeslot. 

Self- guided activities

★All sessions are self-guided! We do not offer workshops.
★Kindly note that staff will only provide light verbal instructions and assist to the best of their ability. 

Children Policy

★Kindly note our services and studio environment are targeted towards young adults rather than children. Most of our materials are located around 130cm in shelf height that can be out of reach for young children under 140cm in height. As such, please book a seat for yourself to accompany your child during the activity if they are below the minimum height requirement to reach materials on their own. We do not provide any supervision to children during their session and they are expected to refrain from causing disturbance to other participants or cause any damages to the studio. Thank you for your kind cooperation. 

★Accompanying adult is required to book a participant slot and pay for studio fee accordingly to have a seat in the studio, no standing supervision without booking is allowed in our studio officially due to space constraints. Please note that this this studio fee or booking deposit is not refundable even if one is not doing the activity. 

★We are authorized to reject service to bookings with young children with no parent supervision without providing a refund in booking deposit. 
 

By making a booking online, customer is taken to have read, understood and agree to ALL of our stated policies. 

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