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Policies

Customer is taken to have read and agree to all of the policies stated below once a booking has been made. 

Booking deposit
★For all bookings, $20 booking fee is required for each pax.
★Booking deposit will be used to offset your total bill for your activity.
Booking deposit is strictly non-refundable unless cancellation of appointment is required from our end due to unforeseen circumstances. 

Cancellations/ Change of appointment 

★No cancellations of any bookings are allowed. 
★You may request to change your booking once, subjected to availability. 
★For rescheduling, you are required to notify us strictly at least 48 hours before your booked session starts. 
★ Appointments made less than 48 hours prior to the session will not be eligible for any rescheduling. 
★ Bookings are transferable, you are encouraged to find a replacement in the case of any last-minute illnesses or personal emergencies if you do not wish to forfeit your deposit. 

Late policy
★ You are encouraged to arrive at least 5minutes before the start of your session. 
★ If customer arrives late, kindly note that no time extension will be given and studio fee will not be prorated. 

Self-guided session
★All sessions are self-guided! Kindly note that staff will only provide light instructions and assist to the best of their ability. 

Applicable to beading activ
ity only 
Material waste fee of $5 will be charged for the below instances
1. If you do not take beads accordingly to our instructions which causes difficulty in sorting leftover materials after the session resulting in wastage.
2. Each instance whereby beads were dropped on the floor. 


Children policy 
★Kindly note our services are targeted towards young adults rather than children.
★We do not provide supervision to children. ​
★All children under the age of 13 are required to be accompanied and supervised by an adult. Accompanying adult is required to book an activity and seat accordingly, no standing supervision is allowed in our studio. 
★Staff is authorised to check the ages of young participants without an accompanying adult present. 
★If it was found that participant(s) below the age of 13 came without adult supervision, we will be authorised to reject service at any point in time without refund of booking deposit

 

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