Question 1

I have questions not addressed here! How to contact you?

Accepted Answer

Hey there!

Please check our FAQ page below—we've put a lot of effort and time into making it as detailed as possible! Our website is designed so you can find everything you need without needing our assistance.

As a small team, we do not respond to inquiries that are already answered on our website or FAQ—so please explore these sections first. If something isn’t stated, it means that we only offer what is listed and do not accommodate requests beyond what’s outlined.

We truly appreciate your understanding, as our emails and administrative time are reserved for eligible reschedule requests from customers with existing bookings. We do not have an online customer service team for casual questions and by default will not respond to inquiries that request information already available on our website or FAQ. This allows us to focus on in-studio operations and continuously improve our activities to give everyone the best experience during their session. ♡
https://www.planetdays.store/faq

Question 2

How to book a slot and are walk ins allowed?

Accepted Answer

How to book a slot?
Our booking page is linked below, but before you proceed, here’s what you need to know:

★ READ ACTIVITY DETAILS & PRICING BEFORE BOOKING!
Each participant is required to pay a $20 booking deposit per hour, which will be deducted from your total activity cost.

★ PRICE OF ACTIVITY! 
 All activities cost more than $20 per pax, this means there will always be a remaining balance to be paid at the end of your session after you have paid this $20 booking deposit per pax. Remember to check individual activity pages for a full pricing breakdown before booking!

★ BOOK 1 DAY IN ADVANCE!
To secure your spot and preferred activity, bookings must be made online at least one day in advance and walk ins are subjected to availability (more info below). Slots close one day before the session starts and you cannot make a same day booking—so don’t wait till the last minute!

Book your slots here↓
https://www.planetdays.store/plutostudio#book-slot-anchor

Are walk ins allowed? 
Pluto Studio operates mainly by appointment and does not have fixed operating hours. While we do accept walk-ins, they are strictly subject to availability and it might be tricky to catch us open. We highly recommend you to make a booking before heading down.

If you prefer to try for a walk-in, you will need to visit us in person to check if we are open and have available slots. We do not respond to online casual inquiries about walk-ins availability, nor can we advise on our operating hours for a specific date.

If you have further questions, please check out our FAQ page below! We currently do not provide customer service for casual inquiries, as our website is designed so you can find everything you need for bookings and activity details without assistance. Thank you for your understanding! ♡

https://www.planetdays.store/faq

Question 3

What activities do you offer and what is their pricing like?

Accepted Answer

Currently, we offer 4 activities in our studio (with more coming soon!).

We've linked all activity pages with a full cost breakdown and details on what's included in your session. If you have further questions about a specific activity, please check out our FAQ page—it covers everything!

Please note that we do not provide customer service for casual inquiries, our website is designed so you can find everything you need and book a slot without assistance. Thank you for your kind understanding! ♡

★ Moru Doll- POPULAR!! 
https://www.planetdays.store/morudoll

★ Figurine Painting- Our signature activity! 
https://www.planetdays.store/figurinepainting

★ Decoden
https://www.planetdays.store/decoden

★ Unlimited beading- *March is the last month to do this activity! 
https://www.planetdays.store/beading

If you have further questions about a specific activity, please check out our FAQ page below—it covers everything! 
https://www.planetdays.store/faq

Question 4

How to reschedule my appointment?

Accepted Answer

Rescheduling process
To request a reschedule, emailto: atplutostudio@gmail.com with the following details:
1️⃣ Original booking date & timeslot
2️⃣ Preferred reschedule date & timeslot (Check our booking calendar for availability—only listed slots can be selected.)

Eligibility
★ Reschedule requests must be made at least 24 hours before your session starts.
★ Appointments booked less than 24 hours in advance are not eligible for rescheduling.
★ Ineligible requests will not receive a response, as our reschedule policy is standardized and agreed upon during booking. The booking deposit will be forfeited for no-shows, and we strictly do not make exceptions.

Additional Information
★ You may reschedule your booking twice maximum. 
★ Bookings are transferable—you may send a replacement if you cannot attend due to illness or emergencies to avoid forfeiting your deposit.

Question 5

I have made a booking but I need to add more participants!

Accepted Answer

Adding More Participants to Your Booking
To add more participants, please book additional slots for the same date and timeslot via our website. We cannot manually adjust bookings, as we require a $20 deposit per pax attending the session. There is no need to email us unless it’s for a reschedule (see Case 2).

★Case 1: If the same timeslot is available, simply book the additional pax.
★Case 2: If the timeslot is fully booked, book the additional pax for an alternative timeslot. Then, email to: atplutostudio@gmail.com (atplutostudio@gmail.com)only if you need to reschedule your original booking to match the new timeslot.

❗ Cancellations are not allowed as per our booking policy.

Question 6

Can one booking have each participant doing different activity?

Accepted Answer

Yes! We will sit each booking together, participants can select their individual activity but we do recommend to do same activity to have a smoother briefing process during check in as different activity has their own set of instructions.

Question 7

I can't select the number of participants I want for the booking.

Accepted Answer

Our studio can host up to 12 pax per timeslot!
To select the number of participants, please visit our booking form page:
1. Select a date
2. Choose a timeslot
3. Click the pink "Select Pax and Activity" button

The maximum number of participants available for selection reflects our studio's capacity for that timeslot. If there aren’t enough slots left for your booking, please choose an alternative date or timing.

⚠️ We are unable to manually add more participants beyond the available slots, as our system accurately reflects our studio's capacity.

1 HOUR SLOT
https://www.wix.app/bookings/c1b0935e-35f6-4f77-abcd-7f24fae347f2/service/8010a63f-ed62-44ce-8bec-24dd36f2fac3/details?d=https://www.planetdays.store/service-page/1-hour-slot-1

Question 8

My appointment is today we can't make it/ someone can't make it!

Accepted Answer

Reschedules require at least 24 hours' notice via email (atplutostudio@gmail.com) ((atplutostudio@gmail.com)). Same-day appointments strictly cannot be rescheduled, and last-minute requests will not receive a response as reschedule request is not allowed and we do not provide exceptions.

• $20/pax deposit is forfeited for no-shows automatically. 
 • Bookings are transferable. You may send someone in your place, and they can choose any activity. They just need to provide the booking name at check-in.

⚠️ Partial Attendance
If fewer participants attend than booked, the deposit for absent participants is forfeited and cannot be used to offset the cost for remaining participants. The deposit secures a space and prevents others from booking, so even in cases of partial attendance, the forfeited deposit remains non-refundable.

Question 9

I am late for my appointment, what to do?

Accepted Answer

Late Arrival Policy
★ If you arrive late, your session will still end at the originally booked timeslot. The studio fee will not be prorated, and time extensions are subject to additional charges and availability.

★ If you miss your timeslot by 45 minutes, it will be considered a no-show, and your booking deposit will be officially forfeited.

Arriving More Than 45 Minutes Late?
★ Subject to availability and goodwill, you may visit the studio in person to check if a later timeslot is available on the same day. Your deposit will not be forfeited out of goodwill, but a $3 late fee per pax will be required to proceed.

★ This is a gesture of goodwill and not guaranteed. Our team prioritizes walk-ins over no-show appointments, and slots may no longer be available based on a first come first serve basis.

⚠️ Important: This arrangement must be checked in person at the studio and is strictly subject to availability. If you do not show up in person to enquire for this, your booking will automatically be considered a no-show.

★Kindly note that you are not allowed to reschedule your appointment to another day if you missed your timeslot.

Question 10

Can I come earlier than my booked timeslot?

Accepted Answer

Looking to Start Your Session Early?
We totally understand that sometimes you'd like to get started a bit earlier! If you're hoping to change your timeslot, feel free to email us 24 hours in advance to request for a reschedule!

If not, you will need to head by in person to check with our team if you can start your session earlier and we will do our best to accommodate you if we can.

Just a heads-up:
★ If you weren’t able to select an earlier timeslot online, it usually means that the earlier slot is no longer available, and unfortunately, we won’t be able to reschedule you or allow an earlier start at your request.

★Since we operate with flexible hours, even if earlier timeslots were available online at the time of your booking, we may not be open yet before your scheduled session if we do not have an early appointment.

Question 11

Can I change/ choose my activity selected at the studio?

Accepted Answer

Yes, you are able to change or choose between all available 1 hour activities on the day itself, simply inform the team during check in process.

Kindly note that this only applies to 1 hour activities, for 2 hour activities, it will be subjected to availability if you only have a 1 hour booking at our studio.

Question 12

Can I bring my child to your studio?

Accepted Answer

Yes, but you must ensure that there is an accompanying adult who is also a paying participant and has booked a slot for themselves accordingly.

Our studio environment and services are primarily designed for young adults instead of children, hence we have a minimum age requirement of 13 years old for independent participation. We do not provide supervision, and all participants are expected to behave respectfully and avoid causing disturbances or damage to studio property.

Please ensure that the supervising adult is booked and paid for their seat, as free standing supervision is not allowed and non-participants are not allowed to be in the studio. If you wish to visit our studio, please adhere to our age requirement policy, as it is strictly enforced with no exceptions.

For full details, please read our policy page linked below. 
https://www.planetdays.store/plutostudiopolicies

Question 13

Will you be teaching us how to do the activities?

Accepted Answer

We are a DIY art studio targeted at young adults rather than children, all of our activities are self-guided—we do not offer workshops or classes. All our activities are beginner-friendly, and we ensure you have all the necessary resources to complete your activity without our guidance. Our studio staff will provide activity instructions, but participants are required to complete their activity independently.

★ Participants below the age of 13 must have an paying accompanying adult . Read more on our [Age Limit Policy] for details.★

Full policies here:
https://www.planetdays.store/plutostudiopolicies

Question 14

Can I do two activities during my session?

Accepted Answer

Pricing & Booking Requirements
★ Pricing is strictly per pax per hour (one timeslot booked). If you wish to do two activities, you must book two consecutive timeslots, with each activity done in its respective timeslot.

Example:
You want to do Decoden and Moru Doll—you will need to book:
✅ 1:00 PM – 2:00 PM (Activity 1)
✅ 2:10 PM – 3:10 PM (Activity 2)
Our timeslots include a built-in 10-minute turnover time.

This means a total deposit of $40 per pax is required, as we charge $20 per pax per timeslot. Each 1-hour slot is allocated for one activity. You can indicate your selected activity at checkout in the booking form.

If You Finish Early
★ If you finish your activity before the hour is up and wish to do another activity, you must pay an additional studio fee for the second activity. Studio fees are not prorated or refunded if you finish early.

Example:
You booked 1 hour for Moru Doll ($21/pax) but finished early and want to do Decoden.

📍 Timeslot booked: 1:00 PM – 2:00 PM
💰 Moru Doll cost: $21
💳 Deposit paid online: $20 (remaining $1 paid at the studio)
⌛ Finished at 1:30 PM and want to start Decoden.
➡️ You must pay the full studio fee ($20) for Decoden, plus product costs.
✅ Your Decoden session will then be extended to 3:00 PM, rolling over the remaining time from your first activity.

This ensures you get 1.5 hours for Decoden while still adhering to our studio's pricing structure.